Privacy Policy

ChromaPack (Shenzhen) Co., Ltd. ("we," "our," "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit chromapack.net or submit an inquiry form.

Who We Are

ChromaPack (Shenzhen) Co., Ltd., Shenzhen, Guangdong, China, is the controller of the personal data described in this policy. You can reach us through the contact form or by phone at +86-158-1474-2598.

Information We Collect

We collect only the information you voluntarily provide: your name, company name, email address, phone number, and project details when you submit our contact form. We also use Google Analytics — only after you allow it — and Cloudflare Web Analytics, which sets no cookies, to understand site usage.

Cookies and Analytics

Nothing that measures you loads until you allow it. On your first visit a small bar asks whether we may use analytics; until you answer, no analytics script is loaded and no analytics cookie is written.

Essential storage — your choice is kept in your browser's local storage under the key cp-analytics-consent. It holds only "granted" or "denied", is never sent to a server, and is not a tracking cookie.
Analytics cookies (only after you allow) — Google Analytics 4 sets _ga and _ga_G-864QTCQW8F to count visits and show which pages help buyers. They expire after up to two years and are read by Google LLC in the United States.
Cloudflare Web Analytics — aggregate page counts without cookies or fingerprinting. It cannot identify you.

You can change or withdraw your choice at any time with the button below, or by clearing your browser storage.

Legal Basis

Where the GDPR applies: analytics cookies are used only with your consent (Art. 6(1)(a) GDPR). Inquiry data is processed to answer your request and take steps towards a contract (Art. 6(1)(b)), and to run and secure our business (Art. 6(1)(f)).

How We Use Your Information

To respond to your inquiry with a custom packaging quotation.
To provide ongoing customer support and order processing.
To improve our website and services through aggregated analytics data.

Data Sharing

We do not sell your personal information. We may share data with trusted service providers (email delivery, analytics) who process data on our behalf under strict confidentiality agreements.

International Transfers

We operate from China and use providers in the United States — Google LLC for analytics and Cloudflare, Inc. for hosting. Transfers out of the EEA or the United Kingdom rely on the Standard Contractual Clauses those providers offer.

Data Retention

Inquiry records are kept for up to three years after our last contact, so we can answer repeat orders and warranty questions. Aggregated analytics data is kept for a maximum of 14 months. You can ask us to delete your inquiry data sooner.

Your Rights

Where the GDPR applies, you may request access to your data, correction, deletion, restriction of processing, or portability, and you may object to processing based on legitimate interest. You may also lodge a complaint with your local supervisory authority.